Dealing with Financial Hardship for VA Copayments [Video]

https://www.youtube.com/watch?v=3Pa_EUA0Qy0

♪♪ VA has options for Veterans who experience difficult financial circumstances that affect their ability to pay VA copayments. Veterans experiencing circumstances like the loss of employment, a sudden decrease in income, or an increase in out-of-pocket family health care expenses may qualify for financial hardship assistance from VA. There are three options that may be available to Veterans experiencing financial hardship: establishing a repayment plan; requesting a hardship determination; requesting a waiver for debt relief.
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Veterans can establish a monthly repayment plan at any time during enrollment in VA health care if they cannot pay a debt in full. To establish a repayment plan, call the VA Health Resource Center to speak to a billing specialist at this number, or visit the facility revenue staff at your local VA medical center. When determining the repayment plan, VA will consider the size of the debt and the Veteran’s ability to pay off the debt within a reasonable amount of time. Please note that repayment plans do not include new charges added to existing debt. Veterans may request a new repayment plan to add new charges to an existing repayment plan. To revise a repayment plan for new charges, contact the VA Health Resource Center at this number, or contact your VA medical center facility revenue staff every 90 days.
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Veterans may also be eligible for a hardship determination if their gross household income has decreased. To request a hardship determination, contact the VA Health Resource Center at this number, or visit the facility revenue staff at your local VA medical center. If the Veteran is granted a hardship determination, they will be placed into a higher Veteran priority group category and be exempt from future copayments for the remainder of the calendar year, except copayments for prescription medication.
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Veterans unable to pay off their current account balance may also request a waiver to: receive debt relief; compromise on a lesser payment for part or all of the account balance.
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To request a waiver, contact the VA Health Resource Center at this number, or visit the facility revenue staff at your local VA medical center. If a waiver request is granted in full or in part, Veterans will not have to pay the amount of the balance that is waived. However, Veterans are still responsible for paying the amount that is not waived.
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VA is required by law to refer outstanding balances to the VA Debt Management Center or the department of treasury. Debts referred to these agencies can result in a decrease in other federal payments Veterans receive, such as: income tax refunds; Social Security benefits; retirement benefits; current or future VA benefits.
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In addition, the department of treasury may refer a delinquent account to a private collection agency, which will result in additional fees and interest being added to the Veteran’s account. Delinquent accounts may also be reported to credit reporting agencies. Despite financial difficulties, Veterans are encouraged to continue working with their VA primary care team to obtain any needed health care.
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For more information, please visit us online at this address, call us at this phone number, or contact the Facility Revenue Office, Patient Advocate, or Enrollment Coordinator at your local VA medical facility.
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Source : Youtube
 

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